I purchased the ticket online. What's next?
You will receive two emails: email #1 - confirmation that your order has been received. Email #2 will contain your confirmation voucher and/or e-tickets. Please exchange the voucher at the tour or box office on the day of the activity or simply present e-ticket at the venue. Some companies accept e-tickets, other companies require a confirmation voucher. All information such as the venue address, hours of operation and other important details are always included in your confirmation email. Please also have a photo ID of the person whose name you included when purchasing tickets online.
I have not received a voucher, what do I do?
Be sure to email info@paris-online.info and include your name, email address, number of tickets, and the name of a tour or show you purchased tickets for. You will receive a response no later than in 24 hours. Please also include your phone number. Or call us at +1 201 360 9962.
I am already in Paris and I can not print out the voucher. Can I still buy tickets online?
If you made a purchase in Paris, please ask at the reception at your hotel to help print out a voucher. Printout is no longer required for most activities. If a printout is required, it will be indicated on the product page.
Where can I redeem a voucher for a ticket?
Your confirmation voucher will contain detailed information about your tour or event, including venue address, hours of operation or performance start time etc.
Why do I need a photo ID/passport at the box office?
This is a way to prevent fraud - thousands of tickets are sold online every day. Therefore it is very important not to make a mistake in spelling of a name during booking. Name on the photo ID presented at the ticket office must fully match the first and the last name that was included when purchasing tickets online.
What if my credit card is declined?
If your card was declined, you will be notified about it, with the possible cause of failure (e.g., insufficient funds on the card, or it is not activated for online payments, the card has not passed a safety check of the payment system, etc.). Try to correct an error (if necessary, update your account information, call your bank and enable online payments etc.), or use another card. If the card is rejected, your account will not be charged.
